Shipping, Returns & Refunds
Shipping
Shipping Policy
All-packages should ship within 1-3days, if the business is in an abnormal period of operation the banner at the top our website will detail this accordingly.
If you have not received an ‘order fulfilled’ notification and tracking number notification within 3 days, please reach out to: soulgardenmedicines@protonmail.com
Shipping Within Australia
We utilise Australia Post within Australia for standard shipping (AU$10.50) and Express shipping (AU$12.35) within Australia. Customers are provided with a tracking number once the package has been deposited at the post office. Upon request shipments can be insured with an extra cost added, please email us at soulgardenmedicines@protonmail.com in regard to this service.
Shipping Internationally
We utilise Australia post to offer standard shipping worldwide at a flat rate of $24.00. Upon request shipments can be insured with an extra cost added, please email us at soulgardenmedicines@protonmail.com in regard to this service.
Store Pick-up and Local Delivery
If a customer selects either the store pick-up or local delivery options then Soul Garden Medicines will contact you with a list of available/specific times for these methods of order fulfilment. If none of these times are appropriate then the order will be cancelled then refunded and the customer will have to create the order again, this time with shipping selected.
Returns & Refunds
Return and Refund Policy
To begin a return/or and refund process please read below, then, if appropriate email us at: soulgardenmedicnes@protonmail.com , quote your order number and detail what products you are returning or wanting a refund for.
Products may be returned and refunded if unopened and unused – they will be inspected thoroughly, upon receival. As detailed in our disclaimer, one’s health and the final use of Soul Garden Medicine (SGM) products is their responsibility, as such SGM will not accept product return or refund requests simply on the grounds that the customer thinks/feels/believes the product did not work as intended or described. We will accept product returns and refunds on the basis of:
-The product(s) arrived damaged (please provide photographic evidence in your email).
-There was a packaging malfunction at some point during the use of the product within 1 month of the order being placed (this option can only be used once per original order and only whilst stock using our original packaging systems is being shipped, as packaging has been upgraded to ensure the chances of this are low, and we will not be responsible for a customer’s excessive maltreatment of our products). Note this option does not include breakage of glass bottles.
-The product you received was not what you ordered (this does not include ‘freebies’ or ‘bonus products’ added on top of the rest of your order).
If your reason for refund or return was not in these options, please call us on 0419929973 or email us at soulgardenmedicines@protonmail.com to discuss your request.
Once we have received your return and/or witnessed sufficient detailing and photographic evidence of your damaged/incorrect/faultily packaged products then you will either be entitled to a replacement product or a refund to the value of the specific products one purchased.
